The Manor Practice

Patient Survey Analysis

The results so far are shown below.

Total responses: 400

1	Please tick the appropriate answers.
2	1. Are you
	Male	142	36%
	Female	252	63%
3	2. In the past 12 months, how many times have you or a member of your family e.g. a child, seen a doctor or nurse at the practice?
	None	11	2%
	1-5 times	207	51%
	5-10 times	114	28%
	More	67	16%
4	3. Which surgery do you normally attend?
	James Preston	191	48%
	Ashfurlong	205	51%
5	4. In your opinion how welcoming and comfortable are our premises?
	Poor	1	0%
	Fair	25	6%
	Good	105	26%
	Very good	176	44%
	Excellent	91	22%
6	5. When requesting an appointment please rate how courteous and helpful our Reception Staff are?
	Poor	7	1%
	Fair	48	12%
	Good	94	23%
	Very good	139	34%
	Excellent	111	27%
7	6. Please rate how easily you were able to make an appointment.
8	6a. Within 48 hours:
	Poor	37	9%
	Fair	66	16%
	Good	94	23%
	Very good	126	31%
	Excellent	73	18%
9	6b. More than 2 days in advance:
	Poor	42	10%
	Fair	66	16%
	Good	91	23%
	Very good	122	31%
	Excellent	68	17%
10	7. How do you rate the Doctor/Nurse in listening to you, and explaining clearly.
	Poor	1	0%
	Fair	12	3%
	Good	83	20%
	Very good	166	41%
	Excellent	134	33%
11	7a. Were all your questions and concerns answered to your satisfaction
	Poor	2	0%
	Fair	20	5%
	Good	82	20%
	Very good	176	44%
	Excellent	113	28%
12	8. When seeing the Doctor with a young child how satisfied are you with the support and help given?
	Poor	1	0%
	Fair	10	7%
	Good	32	23%
	Very good	52	38%
	Excellent	40	29%
13	9. Are you aware of our Minor Illness clinics run by a Nurse Prescriber, who will see patients with the following illnesses?
14	9a. Sore throat, Chest infection, Ear infection, Rash, Urinary infection and Simple Eye infections Emergency Contraception etc.
	Yes (Go to Q9a)	100	25%
	No (Go to Q10)	298	74%
15	9b. Do you feel this benefited you?
	Yes	87	85%
	No	15	14%
16	9c. If No please explain why
	[text response - see individual responses]
17	10. Have you requested a Home Visit?
	Yes (Go to Q10a)	53	13%
	No (Go to Q11)	343	86%
18	10a. How satisfied were you with your Home Visit?
	Poor	1	1%
	Fair	4	7%
	Good	10	19%
	Very good	20	38%
	Excellent	17	32%
19	Q11. Do you have a longstanding illness or disability?
	Yes (Go to Q11a)	176	44%
	No (Go to Q12)	217	55%
20	11a. How well do you feel that you have been signposted to services to help you deal with your problem to your satisfaction for a better quality of life?
	Poor	5	2%
	Fair	21	11%
	Good	54	28%
	Very good	68	35%
	Excellent	41	21%
21	12. Please rate how well the Practice opening hours matches your requirements?
	Poor	6	1%
	Fair	31	7%
	Good	114	29%
	Very good	152	39%
	Excellent	86	22%
22	13. Are you aware of our opening hours for both James Preston and Ashfurlong?
	Yes	251	64%
	No	138	35%
23	14. Are you aware of our late evening surgeries on a Monday evening at Ashfurlong?
	Yes	131	33%
	No	264	66%
24	15. Are you aware of our Saturday morning surgery at Ashfurlong?
	Yes	219	55%
	No	174	44%
25	16. Are you aware you can book your appointment online?
	Yes (Go to Q16a)	171	43%
	No(Go to Q17)	220	56%
26	16a. How do you rate this service?
	Poor	3	2%
	Fair	16	12%
	Good	44	33%
	Very good	47	36%
	Excellent	20	15%
27	17. Are you aware you can order repeat prescriptions online?
	Yes (Go to Q17a)	191	49%
	No(Go to Q18)	192	50%
28	17a. How do you rate this service?
	Poor	29	17%
	Fair	13	7%
	Good	41	24%
	Very good	52	30%
	Excellent	34	20%
29	18. When waiting for your appointment do you read the information screens, notice boards and posters situated in the waiting areas?
	Yes (go to Q17a)	312	86%
	No (go to Q18)	50	13%
30	18a. Do you find the information interesting and helpful?
	Yes	304	92%
	No	24	7%
31	19. Would you recommend this practice to others?
	Never	1	0%
	Maybe	65	18%
	Always	291	81%
32	Comments
33	20. Do you have any suggestions to help the Practice improve the services provided to patients?
	[text response - use View Comments]

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