Patient Survey Analysis

The results so far are shown below.

Total responses: 400

1Please tick the appropriate answers.
21. Are you
     Male142
 36%
     Female 252
 63%
32. In the past 12 months, how many times have you or a member of your family e.g. a child, seen a doctor or nurse at the practice?
     None11
 2%
     1-5 times207
 51%
     5-10 times114
 28%
     More 67
 16%
43. Which surgery do you normally attend?
     James Preston191
 48%
     Ashfurlong 205
 51%
54. In your opinion how welcoming and comfortable are our premises?
     Poor10%
     Fair25
 6%
     Good105
 26%
     Very good176
 44%
     Excellent 91
 22%
65. When requesting an appointment please rate how courteous and helpful our Reception Staff are?
     Poor7
 1%
     Fair48
 12%
     Good94
 23%
     Very good139
 34%
     Excellent 111
 27%
76. Please rate how easily you were able to make an appointment.
86a. Within 48 hours:
     Poor37
 9%
     Fair66
 16%
     Good94
 23%
     Very good126
 31%
     Excellent 73
 18%
96b. More than 2 days in advance:
     Poor42
 10%
     Fair66
 16%
     Good91
 23%
     Very good122
 31%
     Excellent 68
 17%
107. How do you rate the Doctor/Nurse in listening to you, and explaining clearly.
     Poor10%
     Fair12
 3%
     Good83
 20%
     Very good166
 41%
     Excellent 134
 33%
117a. Were all your questions and concerns answered to your satisfaction
     Poor20%
     Fair20
 5%
     Good82
 20%
     Very good176
 44%
     Excellent 113
 28%
128. When seeing the Doctor with a young child how satisfied are you with the support and help given?
     Poor10%
     Fair10
 7%
     Good32
 23%
     Very good52
 38%
     Excellent 40
 29%
139. Are you aware of our Minor Illness clinics run by a Nurse Prescriber, who will see patients with the following illnesses?
149a. Sore throat, Chest infection, Ear infection, Rash, Urinary infection and Simple Eye infections Emergency Contraception etc.
     Yes (Go to Q9a)100
 25%
     No (Go to Q10) 298
 74%
159b. Do you feel this benefited you?
     Yes87
 85%
     No 15
 14%
169c. If No please explain why
 [text response - see individual responses]
1710. Have you requested a Home Visit?
     Yes (Go to Q10a)53
 13%
     No (Go to Q11) 343
 86%
1810a. How satisfied were you with your Home Visit?
     Poor1
 1%
     Fair4
 7%
     Good10
 19%
     Very good20
 38%
     Excellent 17
 32%
19Q11. Do you have a longstanding illness or disability?
     Yes (Go to Q11a)176
 44%
     No (Go to Q12) 217
 55%
2011a. How well do you feel that you have been signposted to services to help you deal with your problem to your satisfaction for a better quality of life?
     Poor5
 2%
     Fair21
 11%
     Good54
 28%
     Very good68
 35%
     Excellent 41
 21%
2112. Please rate how well the Practice opening hours matches your requirements?
     Poor6
 1%
     Fair31
 7%
     Good114
 29%
     Very good152
 39%
     Excellent 86
 22%
2213. Are you aware of our opening hours for both James Preston and Ashfurlong?
     Yes251
 64%
     No 138
 35%
2314. Are you aware of our late evening surgeries on a Monday evening at Ashfurlong?
     Yes131
 33%
     No 264
 66%
2415. Are you aware of our Saturday morning surgery at Ashfurlong?
     Yes219
 55%
     No 174
 44%
2516. Are you aware you can book your appointment online?
     Yes (Go to Q16a)171
 43%
     No(Go to Q17) 220
 56%
2616a. How do you rate this service?
     Poor3
 2%
     Fair16
 12%
     Good44
 33%
     Very good47
 36%
     Excellent 20
 15%
2717. Are you aware you can order repeat prescriptions online?
     Yes (Go to Q17a)191
 49%
     No(Go to Q18) 192
 50%
2817a. How do you rate this service?
     Poor29
 17%
     Fair13
 7%
     Good41
 24%
     Very good52
 30%
     Excellent 34
 20%
2918. When waiting for your appointment do you read the information screens, notice boards and posters situated in the waiting areas?
     Yes (go to Q17a)312
 86%
     No (go to Q18) 50
 13%
3018a. Do you find the information interesting and helpful?
     Yes304
 92%
     No 24
 7%
3119. Would you recommend this practice to others?
     Never10%
     Maybe65
 18%
     Always 291
 81%
32

Comments

3320. Do you have any suggestions to help the Practice improve the services provided to patients?
 [text response - use View Comments]

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Site Last Updated 28-Sep-18