The results so far are shown below.
Total responses: 859
1 | Are you male or female? | ||
Male | 302 | 35% | |
Female | 556 | 64% | |
2 | In the past 12 months, how many times have you or a member of your family e.g. a child, seen a doctor or nurse at the practice? | ||
None | 27 | 3% | |
1-5 times | 458 | 53% | |
5-10 times | 265 | 30% | |
More | 106 | 12% | |
3 | Which surgery do you normally attend, James Preston or Ashfurlong? | ||
James Preston | 394 | 46% | |
Ashfurlong | 457 | 53% | |
4 | In your opinion how welcoming and comfortable are our premises? | ||
Poor | 2 | 0% | |
Fair | 34 | 3% | |
Good | 220 | 25% | |
Very Good | 378 | 44% | |
Excellent | 221 | 25% | |
5 | When requesting an appointment please rate how courteous and helpful our Reception Staff are? | ||
Poor | 13 | 1% | |
Fair | 62 | 7% | |
Good | 206 | 24% | |
Very Good | 345 | 40% | |
Excellent | 230 | 26% | |
6 | Please rate how easily you were able to make an appointment... | ||
6 a) | Within 48 hours? | ||
Poor | 46 | 5% | |
Fair | 155 | 18% | |
Good | 220 | 25% | |
Very Good | 252 | 29% | |
Excellent | 182 | 21% | |
6 b) | More than 2 days in advance? | ||
Poor | 47 | 5% | |
Fair | 142 | 16% | |
Good | 250 | 29% | |
Very Good | 214 | 24% | |
Excellent | 204 | 23% | |
7 | How do you rate the Doctor/Nurse in listening to you, and explaining clearly? | ||
Poor | 1 | 0% | |
Fair | 32 | 3% | |
Good | 159 | 18% | |
Very Good | 371 | 43% | |
Excellent | 295 | 34% | |
7 a) | Please rate how well your questions and concerns were answered | ||
Poor | 3 | 0% | |
Fair | 36 | 4% | |
Good | 176 | 20% | |
Very Good | 377 | 43% | |
Excellent | 265 | 30% | |
8 | When seeing the Doctor with a young child how satisfied are you with the support and help given? | ||
Poor | 0 | 0% | |
Fair | 5 | 1% | |
Good | 63 | 20% | |
Very Good | 132 | 43% | |
Excellent | 105 | 34% | |
9 | Are you aware of our Minor Illness clinics run by a Nurse Prescriber, who will see patients with the following illnesses? Sore throat, Chest infection, Ear infection, Rash, Urinary infection and Simple Eye infections Emergency Contraception etc. | ||
Yes (go to Q9a) | 300 | 35% | |
No (go to Q10) | 556 | 64% | |
9 a) | Do you feel this benefited you? | ||
Yes | 283 | 90% | |
No | 30 | 9% | |
9 b) | If yes, please explain | ||
[text response - use View Comments] | |||
10 | Have you requested a Home Visit? | ||
Yes (go to Q10a) | 73 | 8% | |
No (go to Q11) | 784 | 91% | |
10 a) | If yes how satisfied were you with your Home Visit? | ||
Poor | 3 | 4% | |
Fair | 4 | 5% | |
Good | 12 | 16% | |
Very Good | 24 | 32% | |
Excellent | 30 | 41% | |
11 | Do you have a longstanding illness or disability? | ||
Yes (go to Q11a) | 319 | 37% | |
No (go to Q12) | 537 | 62% | |
11 a) | How well do you feel that you have been signposted to services to help you deal with your problem to your satisfaction for a better quality of life? | ||
Poor | 12 | 3% | |
Fair | 45 | 13% | |
Good | 100 | 30% | |
Very Good | 112 | 33% | |
Excellent | 64 | 19% | |
12 | Please rate how well the Practice opening hours matches your requirements? | ||
Poor | 14 | 1% | |
Fair | 58 | 6% | |
Good | 228 | 26% | |
Very Good | 359 | 42% | |
Excellent | 188 | 22% | |
12 a) | Are you aware of our opening hours for both James Preston and Ashfurlong? | ||
Yes | 555 | 65% | |
No | 294 | 34% | |
12 b) | Are you aware of our late evening surgeries on a Monday evening and Saturday morning at Ashfurlong? | ||
Yes | 408 | 47% | |
No | 450 | 52% | |
13 | Are you aware you can book an appointment online? | ||
Yes (go to Q13a) | 512 | 59% | |
No (go to Q14) | 345 | 40% | |
13 a) | How do you rate this service? | ||
Poor | 13 | 2% | |
Fair | 32 | 7% | |
Good | 120 | 27% | |
Very Good | 165 | 37% | |
Excellent | 107 | 24% | |
14 | Are you aware you can order prescriptions online? | ||
Yes (go to Q14a) | 505 | 58% | |
No (go to Q15) | 352 | 41% | |
14 a) | How do you rate this service? | ||
Poor | 6 | 1% | |
Fair | 22 | 4% | |
Good | 94 | 20% | |
Very Good | 187 | 39% | |
Excellent | 160 | 34% | |
15 | When waiting for your appointment do you read the information screens, notice boards and posters situated in the waiting areas? | ||
Yes (go to Q15a) | 764 | 89% | |
No (go to Q16) | 90 | 10% | |
15 a) | Do you find the information interesting and helpful? | ||
Yes | 744 | 97% | |
No | 23 | 2% | |
16 | Would you recommend this practice to others? | ||
Never | 5 | 0% | |
Maybe | 120 | 14% | |
Always | 731 | 85% | |
17 | Comments: Do you have any suggestions to help the Practice improve the services provided to patients? | ||
[text response - use View Comments] |