Patient Survey 2012 / 2013 Analysis Results

The results so far are shown below.

Total responses: 859

1Are you male or female?
     Male302
 35%
     Female 556
 64%
2In the past 12 months, how many times have you or a member of your family e.g. a child, seen a doctor or nurse at the practice?
     None27
 3%
     1-5 times458
 53%
     5-10 times265
 30%
     More 106
 12%
3Which surgery do you normally attend, James Preston or Ashfurlong?
     James Preston394
 46%
     Ashfurlong 457
 53%
4In your opinion how welcoming and comfortable are our premises?
     Poor20%
     Fair34
 3%
     Good220
 25%
     Very Good378
 44%
     Excellent 221
 25%
5When requesting an appointment please rate how courteous and helpful our Reception Staff are?
     Poor13
 1%
     Fair62
 7%
     Good206
 24%
     Very Good345
 40%
     Excellent 230
 26%
6Please rate how easily you were able to make an appointment...
6 a)Within 48 hours?
     Poor46
 5%
     Fair155
 18%
     Good220
 25%
     Very Good252
 29%
     Excellent 182
 21%
6 b)More than 2 days in advance?
     Poor47
 5%
     Fair142
 16%
     Good250
 29%
     Very Good214
 24%
     Excellent 204
 23%
7How do you rate the Doctor/Nurse in listening to you, and explaining clearly?
     Poor10%
     Fair32
 3%
     Good159
 18%
     Very Good371
 43%
     Excellent 295
 34%
7 a)Please rate how well your questions and concerns were answered
     Poor30%
     Fair36
 4%
     Good176
 20%
     Very Good377
 43%
     Excellent 265
 30%
8When seeing the Doctor with a young child how satisfied are you with the support and help given?
     Poor00%
     Fair5
 1%
     Good63
 20%
     Very Good132
 43%
     Excellent 105
 34%
9Are you aware of our Minor Illness clinics run by a Nurse Prescriber, who will see patients with the following illnesses?
Sore throat, Chest infection, Ear infection, Rash, Urinary infection and Simple Eye infections Emergency Contraception etc.
     Yes (go to Q9a)300
 35%
     No (go to Q10) 556
 64%
9 a)Do you feel this benefited you?
     Yes283
 90%
     No 30
 9%
9 b)If yes, please explain
 [text response - use View Comments]
10Have you requested a Home Visit?
     Yes (go to Q10a)73
 8%
     No (go to Q11) 784
 91%
10 a)If yes how satisfied were you with your Home Visit?
     Poor3
 4%
     Fair4
 5%
     Good12
 16%
     Very Good24
 32%
     Excellent 30
 41%
11Do you have a longstanding illness or disability?
     Yes (go to Q11a)319
 37%
     No (go to Q12) 537
 62%
11 a)How well do you feel that you have been signposted to services to help you deal with your problem to your satisfaction for a better quality of life?
     Poor12
 3%
     Fair45
 13%
     Good100
 30%
     Very Good112
 33%
     Excellent 64
 19%
12Please rate how well the Practice opening hours matches your requirements?
     Poor14
 1%
     Fair58
 6%
     Good228
 26%
     Very Good359
 42%
     Excellent 188
 22%
12 a)Are you aware of our opening hours for both James Preston and Ashfurlong?
     Yes555
 65%
     No 294
 34%
12 b)Are you aware of our late evening surgeries on a Monday evening and Saturday morning at Ashfurlong?
     Yes408
 47%
     No 450
 52%
13Are you aware you can book an appointment online?
     Yes (go to Q13a)512
 59%
     No (go to Q14) 345
 40%
13 a)How do you rate this service?
     Poor13
 2%
     Fair32
 7%
     Good120
 27%
     Very Good165
 37%
     Excellent 107
 24%
14Are you aware you can order prescriptions online?
     Yes (go to Q14a)505
 58%
     No (go to Q15) 352
 41%
14 a)How do you rate this service?
     Poor6
 1%
     Fair22
 4%
     Good94
 20%
     Very Good187
 39%
     Excellent 160
 34%
15When waiting for your appointment do you read the information screens, notice boards and posters situated in the waiting areas?
     Yes (go to Q15a)764
 89%
     No (go to Q16) 90
 10%
15 a)Do you find the information interesting and helpful?
     Yes744
 97%
     No 23
 2%
16Would you recommend this practice to others?
     Never50%
     Maybe120
 14%
     Always 731
 85%
17Comments: Do you have any suggestions to help the Practice improve the services provided to patients?
 [text response - use View Comments]

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Site Last Updated 28-Sep-18