The Manor Practice Patient Survey 2013 Analysis Results

The results so far are shown below.

Total responses: 445

1Are you?
     Male163
 36%
     Female 281
 63%
2In the past 12 months, how many times have you or a member of your family e.g. a child, seen a Doctor or Nurse at the Practice?
     None13
 2%
     1-5 times252
 56%
     5-10 times116
 26%
     More 62
 13%
3Which Practice do you normally attend?
     James Preston201
 45%
     Ashfurlong 238
 54%
4In your opinion how welcoming and comfortable are our premises?
     Excellent120
 27%
     Very good177
 39%
     Good120
 27%
     Fair26
 5%
     Poor 10%
5When requesting an appointment please rate how courteous and helpful our Reception Staff are?
     Excellent125
 28%
     Very good153
 34%
     Good124
 27%
     Fair33
 7%
     Poor 10
 2%
6Please rate how easily you were able to make an appointment...
Within 48 hours?
     Excellent82
 18%
     Very good131
 29%
     Good127
 28%
     Fair75
 16%
     Poor 29
 6%
6 a)More than 2 days in advance?
     Excellent85
 19%
     Very good126
 28%
     Good138
 31%
     Fair58
 13%
     Poor 36
 8%
7How do you rate the Doctor/Nurse in listening to you, and explaining clearly?
     Excellent161
 36%
     Very good192
 43%
     Good76
 17%
     Fair15
 3%
     Poor 10%
7 a)Please rate how well your questions and concerns were answered?
     Excellent143
 32%
     Very good186
 41%
     Good91
 20%
     Fair23
 5%
     Poor 00%
8When seeing the Doctor with a young child how satisfied are you with the support and help given?
     Excellent54
 36%
     Very good58
 38%
     Good32
 21%
     Fair5
 3%
     Poor 00%
9Are you aware of our Minor Illness clinics run by a Nurse Prescriber, who will see patients with the following illnesses...
Sore throat, chest infection, ear infection, rash, urinary infection and simple eye infections, emergency contraception etc
     Yes (go to Q9a)177
 39%
     No (go to Q10) 267
 60%
9 a)Do you feel this benefited you?
     Yes155
 89%
     No 18
 10%
9 b)If you selected 'No', please explain...
 [text response - use View Comments]
10Have you requested a Home Visit?
     Yes (go to Q10a)48
 10%
     No (go to Q11) 397
 89%
10 a)If yes, how satisfied were you with your Home Visit?
     Very satisfied19
 86%
     Satisfied1
 4%
     Neither satisfied nor dissatisfied1
 4%
     Dissatisfied1
 4%
     Very dissatisfied 00%
11Do you have a longstanding illness or disability?
     Yes (go to Q11a)191
 43%
     No (go to Q12) 250
 56%
11 a)How well do you feel that you have been signposted to services to help you deal with your problem to your satisfaction for a better quality of life?
     Excellent47
 24%
     Very good53
 27%
     Good58
 29%
     Fair28
 14%
     Poor 9
 4%
12Please rate how well the Practice opening hours matches your requirements?
     Excellent97
 21%
     Very good162
 36%
     Good136
 30%
     Fair40
 9%
     Poor 6
 1%
12 a)Are you aware of our opening hours for both James Preston and Ashfurlong?
     Yes286
 64%
     No 155
 35%
12 b)Are you aware of our late evening surgeries on a Monday evening and Saturday morning at Ashfurlong?
     Yes230
 51%
     No 214
 48%
13Are you aware you can book an appointment online?
     Yes (go to Q13a)256
 57%
     No (go to Q 14) 188
 42%
13 a)How do you rate this service?
     Excellent99
 38%
     Very good75
 29%
     Good58
 22%
     Fair17
 6%
     Poor 6
 2%
14Are you aware you can order prescriptions online?
     Yes (go to Q14a)260
 58%
     No (go to Q15) 185
 41%
14 a)How do you rate this service?
     Excellent125
 48%
     Very good81
 31%
     Good45
 17%
     Fair7
 2%
     Poor 20%
15When waiting for your appointment do you read the information screens, notice boards and posters situated in the waiting areas?
     Yes (go to Q15a)376
 84%
     No (go to Q16) 68
 15%
15 a)Do you find the information interesting and helpful?
     Always336
 89%
     Maybe34
 9%
     Never 5
 1%
16Would you recommend this Practice to others?
     Yes436
 98%
     No 6
 1%
17Comments
Do you have any suggestions to help the Practice improve the services provided to patients?
 [text response - use View Comments]

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Site Last Updated 28-Sep-18